Popular Questions

Here are a list of the most commonly asked questions about Smart Energy. If you cannot find an answer to your question please get in touch and a member of our customer support team will be happy to help.

Correctly installed cavity wall insulation will not cause damp problems. Some cases recently have emerged where properties in coastal area’s exposed to wind and rain have had issues as the material installed was not suitable. As an ethical installer we will only install properties which are suitable for cavity wall insulation and in the appropriate exposure zones. All of our installs come with a 25 year guarantee for that added peace of mind.

We are one of the certified installers able to access grant funding. We access the grant directly from the energy company after the work is completed not before. We submit photographic evidence that the job has been done to the required standard and we then receive the payment directly once the energy company are happy with the quality of the work.

We are fully insured for all eventualities. In a rare occasion if something does go wrong, we will work together with you to resolve the issue to your satisfaction.

Simple, take our eligibility checker now and get an answer in less than 2 minutes. Government Funding Eligibility Checker

Our main offices are in the West Midlands however we have surveyors and installers located across the country and always look for the most local staff to assist you.

We only use quality products for all of our installs. Please visit our services page to look at the specific product you would like more information about.

Every install is different and can range from 2 hours to 5 days. Please visit our services page for more detailed information.

All of our wall insulation installed through ECO funding receive a 25 year insurance backed guarantee for your peace of mind. For more specific information visit our services page.

Yes we do offer quotes and eligibility surveys free to all of our customers.